The problem with applying for benefits | 'Connect' tool - fighting poverty with a peer to peer app.

The problem with applying for benefits | 'Connect' tool - fighting poverty with a peer to peer app. By Turn2us and Reason Digital.
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When you are struggling financially, it can be hard to know what to do or where to go to look for help. In fact, navigating an overly-convoluted benefits system – particularly when paired with potential barriers such as low digital literacy, limited access to the internet or potentially a disability – can seem impossible. As we see reduced welfare support across the UK, the introduction of a botched Universal Credit system and the perceived stigma associated with claiming benefits on the up, it’s unsurprising that some people feel they can’t reach out for the support they need.

At least £17.6 billion of benefits went unclaimed last year. We worked with Turn2us to develop ‘Connect’ – an SMS-based peer support app to help people successfully apply for welfare support, aided by an online volunteer.
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