Listening & Speaking Skills | #07 Unit 4 CSP Communication Skills for Professionals for Engineering

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Topics covered: (in Hindi):
- Importance and Purpose of Listening
- Hearing vs Listening
- Types of listening: Attentive, Passive, Selective, Critical, Emphatic, Result-oriented
- Barriers to effective listening
- Listening process: Sensing, Recognizing, Interpolating, Evaluating, Understanding, Responding
- Tips for being an effective listener
- Speech mechanism
- Rhetoric
- Aristotle's Rhetoric Triangle
- Polemics
- Audience analysis
- Telephone skills
- Etiquettes

Engineering